1. Introduction

Welcome to Virginia Van Lines. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data. By using our services, you agree to the practices described in this policy.

2. Information We Collect

• Personal Information: We collect personal details such as your name, address, phone number, and email when you request our services.
• Payment Information: We collect payment details, including credit card numbers and billing addresses, to process transactions.
• Moving Details: Information about your move, such as origin and destination addresses, and an inventory of items to be moved.
• Communication Records: We may retain records of our communications with you, including emails, phone calls, and online chat logs.
• Website Usage Information: We collect data about your interactions with our website, including IP addresses, browser types, and cookies.

3. How We Use Your Information

• Service Provision: To deliver our moving services effectively.
• Payment Processing: To handle payments and issue invoices.
• Client Communication: To inform you about your move, updates, and service details.
• Internal Record-Keeping: To maintain accurate records and manage our business operations.
• Service Improvement: To analyze data and improve our services and customer experience.
• Marketing and Promotions: With your consent, we may use your information for promotional purposes.
• Legal Compliance: To comply with legal obligations and regulations.

4. Information Sharing and Disclosure

• Third-Party Service Providers: We share your information with third parties that assist us in delivering our services, such as payment processors and subcontractors.
• Legal Requirements: We may disclose your information if required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We will share your information with third parties when you have provided explicit consent.

5. Data Security

• Protection Measures: We employ various security measures, including encryption and secure servers, to protect your personal information.
• Regular Reviews: We conduct regular security reviews and updates to safeguard your data.
• Employee Confidentiality: Our employees are required to sign confidentiality agreements and follow strict data protection protocols.

6. Your Rights

• Access: You have the right to access the personal data we hold about you.
• Correction: You can request the correction of inaccurate information.
• Deletion: You have the right to request the deletion of your personal data.
• Objection: You can object to the processing of your data for certain purposes.
• Data Portability: You can request a copy of your data in a portable format.
• Withdrawal of Consent: You can withdraw your consent for data processing at any time.

7. Cookies and Tracking Technologies

• Explanation of Cookies: Cookies are small data files stored on your device that help us enhance your experience on our website.
• Types of Cookies: We use session cookies, persistent cookies, and third-party cookies for various purposes.
• Managing Preferences: You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

• Minors: We do not knowingly collect information from minors without parental consent.
• Parental Consent: If we become aware that a minor’s data has been collected without parental consent, we will take steps to delete it.

9. Advertising

• Types of Advertising: We engage in online, email, SMS, and social media advertising.
• Information Collected for Advertising: We collect personal information, usage data, device information, and location data for advertising purposes.
• Legal Basis for Processing (GDPR): Our processing is based on consent, legitimate interests, performance of a contract, and legal obligations.
• User Rights Under GDPR: You have the right to access, rectify, erase, restrict processing, and object to processing, as well as data portability and withdrawal of consent.
• User Rights Under CCPA: California residents have the right to know, delete, opt-out of the sale of personal information, and non-discrimination.
• Consent for SMS Advertising: We obtain explicit consent for SMS marketing, and you can opt-out at any time by replying “STOP.”
• Use of Cookies and Tracking Technologies for Advertising: We use cookies for targeting and advertising purposes. You can manage these through your browser settings.
• Third-Party Advertising Partners: We share data with advertising partners who use it according to their privacy policies.
• Data Security Measures for Advertising Data: We implement encryption, access controls, and security assessments to protect advertising data.
• Data Retention for Advertising Data: We retain data for as long as necessary for advertising purposes and delete or anonymize it when no longer needed.
• International Data Transfers for Advertising: We use Standard Contractual Clauses and other mechanisms to ensure adequate protection for international data transfers.
• Children’s Privacy in Advertising: We obtain parental consent for advertising to minors and implement measures to protect their data.
• Changes to the Advertising Policy: We will notify you of changes to this policy and provide the effective date.

10. Changes to the Privacy Policy

• Notification of Changes: We will notify you of significant changes to this policy.
• Communication: Changes will be communicated via our website.
• Effective Date: The date when changes take effect will be provided.

11. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us at:

• Email: info@virginiavl.com
• Phone: 800-813-0565
• Address: 17th Street 16th Ave SE, Arenton, WA 98058-5055
• Data Protection Officer (if applicable)