Overview

Virginia Van Lines is dedicated to delivering exceptional service and ensuring a seamless moving experience for our clients. We recognize that circumstances may necessitate changes to your plans, and we aim to accommodate cancellation and rescheduling requests with fairness and flexibility. The following policy outlines the terms and conditions for cancellations, refunds, and payment information.

Rescheduling / Cancellation of Service

1. Submission Method:
   • All rescheduling or cancellation requests must be submitted in writing via email.
   • Email your request to info@virginiavl.com.

2. Timing Requirements:
   • Requests must be received at least ten (10) business days before the first available pickup date within your pickup window.
   • The pickup window is based on the original contract or E-signature agreement.

3. Rescheduling Policy:
   • Customers may reschedule their move dates at no additional charge if the request is made at least ten (10) business days before the original scheduled pickup date.

4. Cancellation Policy:
   • If a cancellation request is submitted at least ten (10) business days before the first originally scheduled pickup date, the deposit is 100% refundable.
   • Any cancellations made less than ten (10) business days before the service date (including onsite service cancellations) will result in the entire deposit being charged.
   • This includes cancellations due to unforeseen circumstances or additional services added after the initial Estimated Cost for Service was signed and approved.

5. Email Receipt Timing:
   • Any emails received after 5 PM EST will be processed as received on the next business day.
   • Ensure to send your email well in advance of the deadline to account for processing times.

6. No-Show Policy
   • In the event that our team arrives at the designated location and the client is not available or prepared to proceed with the move, this will be considered a cancellation. In such instances, no refund will be issued.

7. Refund Process

1. • Refunds, where applicable, will be processed within fourteen (14) business days from the cancellation confirmation.
   • Refunds will be issued to the original method of payment used at the time of booking.

Force Majeure

• Virginia Van Lines shall not be held liable for cancellations due to events beyond our control, including but not limited to natural disasters, acts of war, or government restrictions. In such cases, we will collaborate with the client to reschedule the move at a mutually convenient time without additional charges.

Payment Information

• Deposit: A deposit is required at the time of booking to secure your moving date.
• Payment Schedule:
  • Payment for services will be divided into two installments:
    • First Installment: 50% of the total cost will be due upon the pickup of boxes and belongings.
    • Second Installment: The remaining 50% of the total cost will be due upon delivery to the destination.

Contact Information

For inquiries or to initiate a cancellation or rescheduling request, please contact our customer service team at:

• Phone: 800-813-0565
• Email: info@virginiavl.com
• Website: https://virginiavl.com/

We appreciate your understanding and cooperation.